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Pop Ups not working

balbigolf

balbigolf

New Member
I created a pop up. It shows up correctly on my page but when I enter an email address and click submit it simply says "an error occured" but I have no idea what the error is.

How can I fix this please?
 
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B

be2428

New Member
I am having this exact same issue. Does anyone know of a solution to this problem?
 
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mstemp

mstemp

New Member
I'm getting the same error. Anybody figure this out?

Snag_1bfe5c03.png
 
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Ahein

Ahein

New Member
Also happening to me and I already chose several different template popups and all give the same error. Very weird no one in this Elementor forum can reply with a solution for this, considering how easy it was to find this page on a google search and for how long this problem is reported here.
 
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3

3quid

New Member
Isn't that an issue with the form submission though, not the popup?
 
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3

3quid

New Member
I'd try making sure that your site can send email first. If not, some kind of SMTP work/plugin needed
 
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3

3quid

New Member
(that is assuming that the form is trying to send an email?)
 
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Ahein

Ahein

New Member
I'd try making sure that your site can send email first. If not, some kind of SMTP work/plugin needed
The website is able to send emails through a sales funnel created in Cartflows, so I don't think that's the problem. Thanks anyway.
 
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robcltv

robcltv

New Member
The website is able to send emails through a sales funnel created in Cartflows, so I don't think that's the problem. Thanks anyway.
Same scenario. Cartflows emails work, contact form emails work, just the popup not working.
 
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robcltv

robcltv

New Member
The website is able to send emails through a sales funnel created in Cartflows, so I don't think that's the problem. Thanks anyway.
I figured it out. Go to the advanced tab and change the ID field to Name and Email or whatever you name them in the content area
 
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Ahein

Ahein

New Member
I figured it out. Go to the advanced tab and change the ID field to Name and Email or whatever you name them in the content area
I'm pretty sure I already did this and had the same problem. I will try again on a new created popup. Thanks.
 
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jacobbarlee

jacobbarlee

New Member
I haven't any word to appreciate this post....Really I'm impressed from this post.... the Individual who create this post it was a Fantastic human... thanks for shared this with us.
 
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Ahein

Ahein

New Member
I figured it out. Go to the advanced tab and change the ID field to Name and Email or whatever you name them in the content area
Indeed, that was the problem. I had tried before changing the ID fields but it was already on a not working popup form with other settings already messed up so it didn't work. It worked on a newly created popup though, and I don't know why those ID fields don't come already automatically filled out. Anyways, it's all working now thanks a lot @ robcltv
 
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