Pop Ups not working

[balbigolf]

I created a pop up. It shows up correctly on my page but when I enter an email address and click submit it simply says "an error occured" but I have no idea what the error is.

How can I fix this please?

 

[be2428]

I am having this exact same issue. Does anyone know of a solution to this problem?

 

[mstemp]

I'm getting the same error. Anybody figure this out?

 

[Ahein]

Also happening to me and I already chose several different template popups and all give the same error. Very weird no one in this Elementor forum can reply with a solution for this, considering how easy it was to find this page on a google search and for how long this problem is reported here.

 

[3quid]

Isn't that an issue with the form submission though, not the popup?

 

[Ahein]

Isn't that an issue with the form submission though, not the popup?

Good question. No idea. "An error occurred" is very vague.

 

[3quid]

I'd try making sure that your site can send email first. If not, some kind of SMTP work/plugin needed

 

[3quid]

(that is assuming that the form is trying to send an email?)

 

[Ahein]

I'd try making sure that your site can send email first. If not, some kind of SMTP work/plugin needed

The website is able to send emails through a sales funnel created in Cartflows, so I don't think that's the problem. Thanks anyway.

 

[robcltv]

The website is able to send emails through a sales funnel created in Cartflows, so I don't think that's the problem. Thanks anyway.

Same scenario. Cartflows emails work, contact form emails work, just the popup not working.

 

[robcltv]

The website is able to send emails through a sales funnel created in Cartflows, so I don't think that's the problem. Thanks anyway.

I figured it out. Go to the advanced tab and change the ID field to Name and Email or whatever you name them in the content area

 

[Ahein]

I figured it out. Go to the advanced tab and change the ID field to Name and Email or whatever you name them in the content area

I'm pretty sure I already did this and had the same problem. I will try again on a new created popup. Thanks.

 

[jacobbarlee]

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[Ahein]

I figured it out. Go to the advanced tab and change the ID field to Name and Email or whatever you name them in the content area

Indeed, that was the problem. I had tried before changing the ID fields but it was already on a not working popup form with other settings already messed up so it didn't work. It worked on a newly created popup though, and I don't know why those ID fields don't come already automatically filled out. Anyways, it's all working now thanks a lot @ robcltv