HappySquatch
New Member
Hello Elementor community! I hope all of you are having a great day. Everything was going great with my website until this past Monday. I am using Elementor with an Astra theme called Digital Agency. I wanted to add some new projects to my portfolio, so I logged into WordPress, went to my site, clicked on my portfolio page, clicked edit with Elementor and the Elementor editor would not load.
So I clicked on the troubleshoot link and read what to troubleshoot. Some of the options they mentioned I did not try because I am not a technical person. The only option I tried was going into the Elementor tools to enable switch editor load method and that did work. I contacted the folks over at Astra to see if my theme was up to date and they confirmed it was up to date. I did disable all my plugins as well.
I then contacted my host provider to see if they could help. I gave the CSR the link to the troubleshooting article, they told me they made some changes and told me to try loading the Elementor editor again and no luck. So this morning I called my host provider and walked them through the problems I was having. So they looked into the issue. The rep on the phone was trying to tell me the problem is with my PC...I am not sure about that. I just built my PC last month.
Hours later I called my host provider again in hope of talking to someone who actually knew what they were doing. I taked to this guy who seemend more knowledgable than the last person I talked to and he did everything he could possibly think of. The Elementor editor was loading on his end so we did a screen share so he could see what is happening on my end. He tried several things to get Elementor editor to load but nothing worked on my end. He told me to call my ISP and ask them to do a DNS flush, so the DNS flush was performed and I am having the same issues.
I have cleared my browser cache, tried incognito window modes, I enabled and disabled front end editor loader and nothing.
Anyways, any help would be greatly appreciated in helping me solve my problem with the Elementor editor not loading.
Thank you for your time.
So I clicked on the troubleshoot link and read what to troubleshoot. Some of the options they mentioned I did not try because I am not a technical person. The only option I tried was going into the Elementor tools to enable switch editor load method and that did work. I contacted the folks over at Astra to see if my theme was up to date and they confirmed it was up to date. I did disable all my plugins as well.
I then contacted my host provider to see if they could help. I gave the CSR the link to the troubleshooting article, they told me they made some changes and told me to try loading the Elementor editor again and no luck. So this morning I called my host provider and walked them through the problems I was having. So they looked into the issue. The rep on the phone was trying to tell me the problem is with my PC...I am not sure about that. I just built my PC last month.
Hours later I called my host provider again in hope of talking to someone who actually knew what they were doing. I taked to this guy who seemend more knowledgable than the last person I talked to and he did everything he could possibly think of. The Elementor editor was loading on his end so we did a screen share so he could see what is happening on my end. He tried several things to get Elementor editor to load but nothing worked on my end. He told me to call my ISP and ask them to do a DNS flush, so the DNS flush was performed and I am having the same issues.
I have cleared my browser cache, tried incognito window modes, I enabled and disabled front end editor loader and nothing.
Anyways, any help would be greatly appreciated in helping me solve my problem with the Elementor editor not loading.
Thank you for your time.